Frequently Asked Questions
Helpful answers for planning, booking and enjoying your Southeast Asia adventure.
Need to know
Your questions, answered
How do I book a tour with Vui Journeys?
You can easily book a tour directly on our website by selecting your desired tour, picking a date, and clicking "Book Now". Alternatively, you can contact us via email or WhatsApp for customized tours.
What is your cancellation policy?
Our cancellation policy varies depending on the type of tour. Generally, cancellations made 30 days prior to departure will receive a full refund minus administrative fees.
Do I need a visa to visit Vietnam?
Visa requirements depend on your nationality. Many countries are exempt from visas for short stays, while others require an E-visa. We also provide Vietnam Visa services to assist you.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, Amex) via Stripe, PayPal, and bank transfers. In some cases for day trips, you can pay on arrival.
Can you customize an itinerary for my group?
Yes. Tell us your preferred destinations, travel dates, interests and pace. Our local specialists will shape a private itinerary around your group and budget.
Are airport transfers and guides included?
Inclusions depend on each itinerary. Your quote clearly lists transfers, accommodation, guides, meals and activities before you confirm the booking.
Still planning your trip?
Our destination experts can recommend the right route for your dates and travel style.
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